For pre-order products, you may be able to cancel your order prior to shipment or delivery. Refunds will be issued by TG0 within 3 working days.
For physically shipped orders, you can cancel your order within 24 hours after the order is placed. If you cannot cancel your order, you will receive an email notification when the order is dispatched. You can also log in to your account to view the shipping status of your order.
For digital/virtual products, such as warranty, game-codes, gift cards etc, are fulfilled immediately and cannot be cancelled unless the purchase is a pre-order.
To request the cancellation, please fill the form below to contact our customer support.
For physically shipped orders, you can request a return within 14 days of the receipt of your order by using the form below and send back the products by following the instructions provided to you no later than 7 days from the day on which you contact us on your return.
Please note that return postage costs are paid for by the customers and the product must be in pristine sellable condition, in original packaging. Return eligibility will be evaluated upon receipt of the returned product.
etee by TG0 store offers a 14-day refund guarantee on physical products. Digital/ virtual products, such as warranty, game codes, gift cards, are non-refundable unless the purchase is a pre-order.
For cancellations made within cancellation period or on pre-orders, refund will be issued within 3 working days.
For returns of physical shipped orders, refund will be processed within 14 working days after the product is received by the warehouse. Please note that any damage to the product including the package will affect the refund.
All refunds will be issued to the same payment method used for the initial order. Please allow 5-7 working days for refunds to arrive.
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