Welcome to eteeSupport,
In order to assist you as quickly as possible, please take time to search our Knowledge Base for your issue first as we may already have information that can help you right now.
If you are unable to find your issue listed in Knowledge Base, please provide the following essential information:
(Bear in mind that missing information may be requested by eteeSupport, delaying resolution of your Ticket).
- Description of your issue (What is the issue exactly?, Any error messages displayed?, Upload a screenshot if you deem appropriate, Please provide as much information as possible)
- Steps to reproduce the problem (what actions do you take that results in the issue?)
- Does it happen every time or is it intermittent?
- SteamVR Version you are using (Find this by opening SteamVR and it is located at the top) (Fig. B)
- Please also supply your eteeLog file which can be found here: //Downloads/eteeConnectLog
- What is the issue preventing you from using your etee product?
- Thank you for your assistance with providing this information, we will respond within 24 hours of your ticket being received.